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Documentation - @Home WorkBooth
If you have a general question - please visit the FAQ.

If you are having problems logging in to WorkBooth, follow the instructions in this walkthrough before you contact ASD.

Below is a list of How-to documentation we have created to support WorkBooth users.

Process Walkthroughs
    Contents
    A. Purpose
    B. Before you begin
    C. Downloading the image
    D. Installing the image
    E. Warning


    A. Purpose
    The aim of this document is to provide basic guidelines on how to download, install and configure the USB thumb drive with the TeleTech Windows to Go Operating System.


    B. Before you begin
    • Windows 7 cannot be used, only Windows 8.1 and Windows 10.
    • Be sure you have the USB thumb drive.
    • Have your computer ready with the latest windows update.
    • Close all programs.
    • I M P O R T A N T : Make sure all USB drives or any other USB devices are removed (except keyboard and mouse), before you begin.


    C. Downloading the image
    1. Open Internet Explorer browser.

    2. Copy or Type this link to get the image: http://54.204.169.99/TT2Go.exe (case sensitive).

    3. Click on the Save button and select Save as.
      w2go01
      The file is about 3GB size (3,232,349,616 bytes) so it may take several minutes to download, depending on your computer and your internet speed.

    4. Save it on the Desktop.

      w2go02

      Wait until it is 100% downloaded, then just close the Internet Explorer or the browser you are using.
      We will work from the icon saved on the Desktop.
      NOTE: Do not click on the Run button.
      w2go03

    D. Installing the image
    To begin with the installation of the image, do the following:
    1. Once the downloading is completed, close any window you have open, and double-click to start the installer (TT2Go.exe) from the Desktop.
      NOTE: When you double-click to run the installer, it may take several minutes to display another window / message because the file is large.
      w2go01

    2. If you have this Windows SmartScreen message, click on More info.
      w2go05

      NOTE 1: Some Smart Screen Warnings don’t have the chance to proceed until the more info button is selected.
      NOTE 2: It may take several minutes to display it because the file is large.

    3. Click on the Run button.
      w2go06

    4. If you have a message from User Account Control (UAC), click on the Yes button to allow it.
      w2go07

      NOTE: It may take several minutes to display it because the file is large.

    5. Extracting the file...
      w2go08

    6. Insert the USB thumb drive in a USB port.
      • Unplug the headset.
      • Do not put the USB thumb drive into a USB Hub.
      • USB 3.0 would be ideal (which color is blue), preferable on the opposite side of the keyboard and mouse.
      w2go09

      w2go10

    7. Enter your Oracle ID and press the Enter key.
      w2go11

    8. Now the message that appears reads: “This will erase all data on disk 1…” (before the actual name of the USB Thumb Drive).
      I M P O R T A N T : Make sure the USB thumb drive is the only device plugged in. Failure to do this step could result in losing your important data.
      Type Y and press the Enter key or just press the Enter key.
      w2go12

    9. This stage of the process may vary in time, depending on your USB ports (3.0 is much faster than 2.0) and the processor.
      w2go13

    10. When it reaches the 97%, it will take more time to finish, so you won’t see the percentage number increasing.
      exclamation01Please don’t close nor interrupt the process.exclamation01
      w2go14

    11. When you get this window, do the following:
      w2go15

      • Go to the folder C:\Teletech\boot\.
      • Right-click on the file boot.bat to run it as administrator.
      • Once finished, return to the previous screen (the one with green characters) so the USB creation process can be completed.
      w2go16

    12. If you have a message from User Account Control (UAC), click on the Yes button to allow it.
      w2go17

    13. Wait until this window closes by itself or you may press CTRL+ C and return to the previous screen.
      w2go18

    14. On the Administrator: TT2Go – Make USB Bootable window (the one with green fonts), press any key to continue.
      Do not exit out the window!
      w2go19

    15. The USB creation has completed, click on the OK button.
      w2go20

    16. E. Warning
      w2go21After all these steps are done, S T O P and reach out to their Supervisor or expect a communication for next steps.w2go21

http://assessment.workbooth.com

  1. Please click on Download to install and launch the Initial System Assessment (ISA)
    In Internet explorer you should see a block with a yellow ribbon, click on run Button

    assessment01

  2. The application will download and open, click on the Next button.

    assessment02

  3. Click on I Agree button.

    assessment03

  4. Click on Next.

    assessment04

  5. Click on Install button.

    assessment05

  6. Finishing ISA installation; click on the Finish button.

    assessment06

  7. Here applicants can run ISA either as a Job Applicant or as an existing TeleTech employee, by filling the information and click on Login.

    assessment07

  8. In case your computer fails the Initial System Assessment click on close and will need to review the status and improve what is specified.

    assessment08

  9. ISA return the assessments results; click on Continue.

    assessment09

  10. If your system successfully finishes the Initial System Assessment process click on Close and Contact Talent Acquisition for you application offer.

    assessment10

http://systemtest.workbooth.com

The system readiness test will check for Applicant Eligibility and Compatible Software.
Make sure that you have:

(This information was included in your email)

Download the TeleTech Installer Application before you begin the URT process.


  1. After clicking on the download button please look in Internet Explorer for a block with a yellow ribbon and click on the Run button.

    Internet Explorer Ribon

  2. you may get a prompt from User Account Control that will ask: Do you want to allow this app to make changes to your PC? Please click en yes to start

    Acept the User Account Control Prompt

  3. The application will download and open, please click on next to continue.

    Click Next to continue

  4. Accept the License Agreement by checking I accept the terms of the License Agreement and click Next to continue:

    Accept the License Agreement

  5. Click on Next to install all the applications

    Next to install the applications

  6. Click on Install to start installing the Teletech applications, you will be asked to close al the Internet Explorer Windows.

    Click on Install

  7. Please wait until the installation process finishes.

    Install progress

  8. The defender Fixer will pop up, click on import to add the Windows Defender Exceptions; When done please click on the x at the top to close the window.

    Windows Defender Exceptions

  9. After completion is going to ask to fill it with your Username. and domain.

    Username and Domain

  10. To complete the installation and start the system test click on finish.

    Start System Test

Step 4 http://syscert.workbooth.com/
This is the final step in preparing your system for your remote commute to work.



Before you begin you will need:



To complete this process:

Windows 7
Windows 7

Windows 8.1
Windows 8.1

Windows 10
Windows 10


  1. Accessing the WorkBooth Wizard Application

    When you start each work day, you start your computer and log in using your TeleTech credentials.
    Before performing any work-related tasks, you must first punch in to begin your work day. This ensures TeleTech pays you for all worktime-qualifying tasks required for you to perform your job.
    To access the WorkBooth Wizard Application:
    1. Click the Start icon.
    2. Click the TeleTech folder.
    3. Select the Go to Work option.

    Click on go to work win 7

    Though not required, TeleTech recommends that you create a Start menu shortcut for a more convenient experience.
    To create the shortcut:
    1. Right-click the Go to Work option
    2. From the drop-down menu, select the Pin to Start Menu command.

    You are ready to begin using the wizard.

  2. Using the WorkBooth Wizard Quick Links Menu

    When you access the Workbooth Wizard, you receive the Quick Links menu and a customized message that corresponds with your timed scenario:
    ScenarioMessage
    Accessing when scheduled to work within 15 minutes or lessWFO indicates that you are scheduled to work within 15 minutes. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option below.
    Accessing when not scheduled to workWFO indicates that you are not scheduled to work. If you believe your schedule in WFO may be incorrect, please click the ‘Start/End Shift’ option. If you received a Jumper Request and were directed to use this option in the message, please click the ‘Jumper’ option. If you are experiencing Technical issues, please click the ‘Technical’ option.
    Accessing between 16 and 60 minutes before scheduled shiftWFO indicates that your shift starts in more than 15 minutes. Please log in closer to your scheduled shift start time or click the option below to indicate your reason for logging in.
    Accessing more than 60 minutes before scheduled shiftWFO indicates that your shift starts in more than 60 minutes. Please log in closer to your scheduled shift start time or click the option below to indicate your reason for logging in.
    Accessing more than 60 minutes after your scheduled shift began, but has not endedWFO indicates that your shift has already started. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option. If you are not ready to login for your shift, please select an alternate option.
    Accessing after your scheduled shift has endedWFO indicates that your schedule has ended for the day. If you are logging in to take calls, please select the ‘Start/End Shift’ option. If you are not logging in to handle calls, please select an alternate option.

  3. Using the Kronos Clock Punch Menu.

    When you click the Start/End Shift button, you are directed to the Kronos Clock Punch menu.

    Click Start/End Shift

  4. Punching in and out to Begin or End Your Scheduled Shift

    • To begin your work day, click the In Punch icon. You are punched in for the start of your shift.
    • To end your scheduled shift, click the Out Punch icon. You are punched out of your work day.

    Click /next to install


Common Tasks
[-]Enable JavaScript
Many WorkBooth Pages Including This One Require that JavaScript is supported and enabled!
You can enable JavaScript by following the steps below:
  • Internet Explorer 7,8,9:
    1. On web browser menu click "Tools" menu and select "Internet Options"
    2. In the "Internet Options" window select the "Security" tab
    3. On the "Security" tab click on the "Custom level..." button
    4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section
    5. In the "Active Scripting" item select "Enable"
    6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes"
    7. In the "Internet Options" window click on the "OK" button to close it
    8. Click on the "Refresh" button of the web browser to refresh the page
  • Internet Explorer 10,11:
    1. On web browser menu click "Tools" and select "Internet Options"
    2. In the "Internet Options" window select the "Security" tab
    3. On the "Security" tab click on the "Custom level..." button
    4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section
    5. In the "Active Scripting" item select "Enable"
    6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes"
    7. In the "Internet Options" window click on the"OK" button to close it
    8. Click on the "Refresh" button of the web browser to refresh the page
For GENERAL issues you only need to download and run the WBCleanup.exe file.
  1. Click on this link in order to resolve the issue:
    Download Fix for WorkBooth driver

  2. Right click on WBCleanup.exe file and on the menu click on Run as administrator. A window will appear, accept the prompts and wait for the window to close by itself.

  3. cleanupandaudio11 cleanupandaudio12

  4. And finally, connect to the portal.


There are some basic steps to resolve most problems associated with logging into WorkBooth. These steps should be attempted before you contact ASD for assistance.
This does not include problems due to credentials or password related problems.
  1. In Internet Explorer, click the gear icon or Tools menu, then click on Internet options.
    cleariebrowser01

  2. Under Browsing history, click on Delete button.
    cleariebrowser02

  3. Ensure that the following items are selected:
    • Preserve Favorites website data
    • Temporary Internet files and website files
    • Cookies and website data
    • Tracking Protection Active X Filtering and Do Not Track.

    Then click on Delete button.
    cleariebrowser03

  4. Select the Content tab, click Clear SSL State, then click OK in the next message box.
    cleariebrowser04cleariebrowser05

  5. Click on OK button.
    cleariebrowser06


Contact ASD and 'Request Assistance' page. Representatives are available 24/7.
To properly sign out of Secure Workspace:
Below are the links to install the required TeleTech software one by one:
The below will walk you through how to open control panel on your operating system and how to change the view within control panel to be able to view a list of all Control Panel items. Please follow the instructions below for your operating system:
WorkBooth installs some software on your system during the loading process. This software is required to launch and use WorkBooth.

To remove all of the components manually, please follow the steps below:
  1. To begin uninstalling the WBLauncher, TeleTech Audio User Readiness Test, Initial System Assessment, TeleTech SIP and VMWare View Client you may do either of the following:
    • Double Click on the saved install files (if they were saved to your system)
      wb2_remove_1
    • Access the Control Panel (Control Panel Documentation) and open 'Add/Remove Programs' or 'Programs and Features' depending of your Operating System
      wb2_remove_2
  2. Select "Remove" when each Setup Wizard launches or click "Yes" to confirm you want to uninstall the software and click on "Finish" when each completes:
    • The WBLauncher Setup Wizard "Remove" button:
      wb2_remove_3
    • The Initial System Assessment Setup "Remove" button:
      wb2_remove_4
    • The Audio User Readiness Test Setup Wizard "Remove" button:
      wb2_remove_5
    • The TeleTech SIP Setup Wizard "Remove" button:
      wb2_remove_11
    • The VMWare View Client Setup Wizard "Remove" button:
      wb2_remove_12
In case that UAC is disabled, you can re-enable it to default settings doing the following steps. IMPORTANT: Once re-enabled UAC, you must restart the computer to apply the changes.
  1. Open User Account Control Settings by clicking the Start button (For Windows 7, 8.1 & 10).

  2. uac001 uac002
  3. Type uac in the search box (For Windows 7 & 10).
    After the Metro interface appears, type uac (For Windows 8.1).

  4. Select Change User Account Control Settings.
    uac003 uac004
  5. This will open the UAC settings interface.
    To turn on UAC, [1] move the slider to choose when you want to be notified and then
    [2] click
    "OK". Administrator permission required. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    uac005
    I M P O R T A N T : Once re-enabled UAC, you must restart the computer to apply the changes.
Follow these steps if you require to Start the Windows Update service (Windows 10 only):
  1. When you are getting into the portal, the following message will appear:
    wuson01

  2. Now click on the link Windows Update Services script:
    wuson02

  3. Click on the Run button.
    wuson03

  4. If the User Account Control (UAC) message appears, click on the Yes button in order to allow it.
    wuson04

  5. Wait until this window closes by itself.
    wuson05

  6. And click on the OK button. The Windows Update service has been enabled.
    wuson06


Follow these steps if you require to Stop the Windows Update service (Windows 10 only):
  1. When you are getting into the portal, the following message will appear:
    wusoff01

  2. Now click on the link Windows Update Services script:
    wusoff02

  3. Click on the Run button.
    wusoff03

  4. If the User Account Control (UAC) message appears, click on the Yes button in order to allow it.
    wusoff04

  5. Wait until this window closes by itself.
    wusoff05

  6. And click on the OK button. The Windows Update service has been disabled.
    wusoff06


Follow these steps if you require to Start the Windows Update service manually:
  1. To start the windows update service again, click on this link Start Windows Update Service and next, click on the Run button.

  2. If the User Account Control (UAC) message appears, click on the Yes button in order to allow it.
    wuson04

  3. Wait until this window closes by itself.
    wuson05

  4. And click on the OK button. The Windows Update service has been enabled.
    wuson06


System Repair Discs ensure a method of recovering Windows 7 in the event of hard drive failure or accidental deletion. the following steps outline how to create a Recovery Drive;
  1. Click on the Start Menu
  2. In the "Run" dialog box, type "system repair disc", then select the highlighted "Create a System Repair Disc" under "Programs".
    repairdisc1
  3. The "Create a System Repair Disc" dialog box will now be visible. Select which drive you wish to install it to. THIS DRIVE WILL BE ERASED AND FORMATTED, SO BE SURE THE DEVICE YOU CHOOSE DOES NOT HAVE ANYTHING VALUABLE ON IT! Now click "Create Disk".
    repairdisc2
  4. After the program is done preparing the disc, another dialog will let you know the disc name. Label your repair disc or USB device with a permanent marker and store in a safe place. You may close the dialog and exit the program at any point after this.
    repairdisc3

Recovery Drives ensure a method of recovering Windows 8.x in the event of hard drive failure or accidental deletion. the following steps outline how to create a System Repair Disc;
  1. Click on Start
    recoverydrive1
  2. In upper right of the Start desktop containing your panels, select the magnifying glass.
    recoverydrive2
  3. In the search text box, type "create a recovery drive", then select "Create a recovery drive" in the result pane.
    recoverydrive3
  4. If user account control is on, click "Yes" to allow "Recovery Media Creator" to run.
    recoverydrive4
  5. Click "Next" on the first dialog.
    recoverydrive5
  6. Select which drive you would like to use as a recovery drive from the "Available drive(s)" list, then click "Next".
    recoverydrive6
  7. The next dialog warns that the selected drive will be deleted. THIS DRIVE WILL BE ERASED AND FORMATTED, SO BE SURE THE DEVICE YOU CHOOSE DOES NOT HAVE ANYTHING VALUABLE ON IT! Once you are sure, click "Create".
    recoverydrive7
  8. After Windows has completed creating the recovery drive, you can click "Finish".

To install Citrix Receiver;


A. Citrix installer


If you are still using a previous version or you are a new agent, it is required to have this version and do not update it from the Citrix website.

  1. Download the Citrix Receiver Installer and click on the Run button.

    citrixreceiver01


  2. If you have a message box from User Account Control (UAC), click Yes to allow the installation.

    citrixreceiver02

  3. On the Welcome screen, click Start.

    citrixreceiver03

  4. At the License Agreement window, check the box to accept the license agreement and click Next.

    citrixreceiver04

  5. A window of initializing will appear. Once the installation is completed, just click the Finish button.

    citrixreceiver05citrixreceiver06


B. Adding the required URL(s) into Trusted Sites

Before logging into Secure Work Space and depending on the project you are working, ensure that the following is(are) added in the Internet Explorer Trusted Sites list:

*.YourDomain.com
*.YourDomain.net (if applicable to your project)

These need to be chag Follow directions below to ensure this is done.
  1. Open the native IE browser from the user’s desktop (NOT from within Citrix).

  2. Click on the gear icon and select Internet options.

    urltotrusted01

  3. Go the [a]Security tab, select [b]Trusted sites zone and click on [c]Sites button.

    urltotrusted02

  4. Type https://*.YourDomain.com (must be your project's website) in Add this website to the zone, then click on the Add button.

    urltotrusted03

  5. For the second URL, type https://*.YourDomain.net (must be your project's website) in Add this website to the zone, then click on the Add button. Only if applicable to your project.

    urltotrusted04

  6. Now, click on the Close button.

    urltotrusted05

  7. And finally, click on the OK button.

    urltotrusted06


C. Adding the required URL(s) into Compatibility View list

Also, ensure that the following domains are added in compatibility view list. Follow directions below to ensure this is done:
  1. Open the native IE browser from the user’s desktop (NOT from within Citrix).

  2. Go to Tools and open Compatibility View settings.

  3. Add https://*.YourDomain.com (must be your project's website) in Add this website to the zone, then click on the Add button.

  4. For the second URL, type https://*.YourDomain.net (must be your project's website) in Add this website to the zone, then click on the Add button. Only if applicable to your project.

    compatibilityiew01 compatibilityiew02


D. Citrix Troubleshooting

Below are some possible issues that users may encounter with Citrix:
  1. After login, prompted to install the Citrix receiver.

  2. Users that don’t have the Citrix Receiver installed will be prompted to install after login.

    citrixts01

    Resolution – Log out of WorkBooth and go to install the proper version of Citrix receiver.


  3. Click on application and get an error.

  4. Users that click on a Citrix application and it tries to open the ICA file or you get “Unable to parse command line” error.

    citrixts02

    citrixts03

    Resolution – Log out of SWS and add *.intuit.com and *.intuit.net to trusted site.

    Note: You can add the *.YourDomain.com and *.YourDomain.net (must be your project's website) to the trusted sites and refresh the IE page while in WorkBooth to get them into work, but they will get the error next time they login, if you don’t add *.YourDomain.com and *.YourDomain.net (must be your project's website) to the trusted sites while in windows.


  5. Click on a Citrix application and get an error.

  6. Users that click on a Citrix application and get an error “This version of Citrix Receiver does not support selected encryption. Please contact your administrator.”.

    citrixts04

    Resolution – Log out of WorkBooth and go to http://faq.workbooth.com/docs.html#citrixreceiver to install the proper version of Citrix receiver.


    Note: You can add the *.YourDomain.com and *.YourDomain.net (must be your project's website) to the compatibility view and refresh the IE page while in SWS to get them into work, but they will get the error next time they login, if you don’t add *.YourDomain.com and *.YourDomain.net (must be your project's website) to the compatibility view while in windows.


    If you get these errors and the resolution options don’t fix the issue, please reach out to your trainer.


To install Cisco IP Communicator on your PC for use in WorkBooth;


    First, let’s begin with the steps for the Cisco IP Communicator Setup.

  1. Download Cisco IP Communicator Setup by clicking on this link Cisco IP Communicator Setup and save it on the Desktop.
    configcisco01.


  2. To begin the installation, right-click on the downloaded CiscoIPCommunicatorSetup.exe file and run it as administrator.
    configcisco02.


  3. If you have a message from User Account Control, click Yes to allow it.
    configcisco03.


  4. On the following installation screens, click as required (Click on OK, Next, select I accept and Next, Next, Install and finally Finish).
    configcisco04.


  5. Now, let’s proceed with the Cisco Registry Update:

  6. Click on this link in order to install the registry file Cisco Registry Update.


  7. Select Open.
    configcisco05.


  8. Double-click on the cisco.reg file.
    configcisco06.


  9. Click on Run.
    configcisco07.


  10. If you have the User Account Control message, click on Yes to allow it.
    configcisco08.


  11. Click on Yes.
    configcisco09.


  12. Click on OK.
    configcisco10.


  13. To install Cisco IP Communicator on your PC for use in WorkBooth:

    Right-click on Cisco IP Communicator icon and run it as administrator
    (you can open it from the Start Menu or from the Desktop, if you have it there).
    configcisco11.configcisco12.




  14. Cisco must also be configured for use.

    Before you begin, you should have been provided with a 'TFTP Server Address' and a 'Device Name'. If not, please contact your Supervisor.
    Also, if you have not received the CIC/SEP Cisco extension details, please contact your Supervisor.

    If you get a prompt like the one below, click on OK to continue.
    configcisco13.


  15. Once the phone is opened, select the Menu[a] button and then click on Preferences[b].
    configcisco14.configcisco15.


  16. In the Preferences menu, click on the Network tab and select the option button Use the Device Name, type your SEP or CIC numbers.
    Finally, click on Use these TFTP servers option button and click the OK button.
    configcisco16.

  17. As a reminder, if you have not received the CIC/SEP Cisco extension details, please contact your Supervisor.

  18. Note:
    If the device name or TFTP fields are grayed out:
    Close the preferences window,
    Right-click on the Cisco window and click Exit.
    Re-launch Cisco as Administrator (right-click on it and Run as administrator).
    configcisco17.configcisco18.


  19. On the same screen (Preferences > Network tab), select Use this Device Name and enter your preassigned device number.
    Verify Cisco IP Communicator is closed.
    Now you can login into Secure Workspace by using the "Go To Work" shortcut in your start menu.
    Cisco IP Communicator should launch automatically inside Secure Workspace, otherwise launch it using the Start Menu.
    configcisco19.


There are several ways on how to disable/enable the wireless adapter from a laptop:

A. Using the laptop's WiFi button:
  1. Some laptops have an On/Off button or switch for the WiFi device, like the button shown below. It is usually found on the front of the laptop or just above the keyboard. Find the button or switch and make sure it is disabled. When disabled, the button should not be illuminated or illuminated as orange or red, or the switch should be in the 'Off' position.
    wifi1


B. Using the FN and Function Key Combination:
  1. Some laptops enable and disable WiFi by holding the 'FN' key and one of the function keys (ie. F1-F12). Refer to the guide that came with your laptop for more specific instructions.
    wifi2


C. Using the Device Manager:
  1. Click Start button, type 'Device Manager' in the search field.
    wifi3
  2. Click on Device Manager from the list.
    wifi4
  3. Device manager will open. Click to expand the Network Adapter, then select the Wireless adapter you have in your laptop.
    wifi5
  4. Right click on the wireless device then select 'Disable'
    wifi6
  5. On the next prompt, click Yes
    wifi7
  6. You’ll get a down arrow icon right next to the Wireless adapter confirming it’s disabled.
    wifi8


D. Using the Windows Network and Sharing Center:
  1. Press the Windows Key + R. On the resulting run box type in "ncpa.cpl", and click OK.
    wifi9
  2. This will open the Network Connections.
    wifi10
  3. Right click on the wireless adapter, select "Disable"
    wifi11
  4. The Wireless icon will gray out confirming it’s disabled.
    wifi12
  5. To undo this change, right click on the wireless adapter, select "Enable"
    wifi13
If your Hard Drive is getting full, before adding another drive into your computer you can try the following suggestions to free some space in your Hard Disk:
  1. Run Disk Cleanup

    1. Windows includes a built in tool that deletes temporary files and other unimportant data. To access it, click on start then click in All Apps and navigate to Windows Administrative tools wand open Disk Cleanup
      Disk Cleanup 1
    2. When Disk Cleanup opens ask you to select the disk or drive you want to clean up, normally you will need to select "(C:)" where your Operating System is installed and click on the "OK" button.
      Disk Cleanup 2
    3. Wait for Disk cleanup to calculate how much space you will be able to clean.
      Disk Cleanup 3
    4. Select the types of files you want to delete and click OK. You may want to select all from the list to gain as much space possible.
      Disk Cleanup 4
    5. You are going to be prompted to ask if you are sure to delete these files, continue by hitting "Ok"
      Disk Cleanup 5
    6. Disk Cleanup will initiate to delete the cluttering files, please wait to complete.
      Disk Cleanup 6
  2. Clean System Files

    1. You can also clean up system files, which don't appear in the list here. Click the “Clean up system files” button shown in step 4, if you want to delete unused system files. After clicking this option will ask you again in which drive you want to search for files, again you will normally want to select C: drive where your system files are. This is going to bring more options that will allow you to gain even more space.
      Disk Cleanup 7
    2. After scanning your drive will give you more options that securely can be selected. You may want to select all specially the Temporary Windows installation files that uses a big part of space in your Hard Disk Drive. You can also notice a new tab "More Options" in the "Disk Cleanup utility". Check all the options you want to remove and click OK.
      Disk Cleanup 8
  3. Remove System Restore and Shadow Copies

    1. Again will prompt you to continue, click on delete files to complete. (as shown in steps 5 and 6)
    2. If there is the need to recuperate more space, is possible to go to the more options tab showed in step 8 and on "System Restore and Shadow Copies" click on the "Clean Up..." Button and will eliminate the old restore points and backup images freeing some more Hard Drive Space. Be careful because you won't be able to use older system restore points.
      Disk Cleanup 9
    3. To complete the action at the prompt click on the "Delete" Button and wait to have this completed.
      Disk Cleanup 10

The amount of Random Access Memory (RAM) in your PC could be the machine’s major bottleneck, and adding more will speed things up.

To find out if you need more RAM you can go to System Information, in case you find you have less than 4 Gb of RAM we recommend to upgrade it.

To upgrade your memory RAM, you need to determine if there are available memory slots. Most PCs have an even number of RAM slots, two or four. To determine how much RAM you can add, need to refer to the motherboard manual, or checking the specifications with the manufacturer.

Other option to determine if you can add memory RAM to your computer is using the Crucial System Scanner. This is a retailer, and they want you to buy your new RAM from them. They’ll give you various upgrade options, with technical details. You have the choice of buying from them, or using that information to shop elsewhere.

If you find that cannot add more memory RAM or it is becoming expensive, we recomend to review our section When to replace your computer.

Bandwidth and WorkBooth®

Having an adequate Bandwidth is not only important when connecting to WorkBooth but to any other online activity that requires high speed internet and a reliable connection such as video conference, VoIP, online gaming, etc. Having a poor Bandwidth or slow connection to the internet means such programs will not work as expected such as webpages will take a long time to load, online voice calls will sound robotic or have poor sound quality.
Users connecting to WorkBooth must insure to have a highly reliable Bandwidth to their home´s PC, failing to do so will bring poor customer service to our clients since you might experience problems when using TeleTech´s software. Such problems as described before can be that the customer might not hear you properly and might hang up the call, this will be a failure to delivery good customer service.

How to detect bandwidth problems:

Bandwidth problems are easily detected as it will mean your internet speed will slow down considerably.
Common issues you will experience:
What is your current internet speed:

By going to this website http://www.speedtest.net/ you can quick and easily check your internet connection. It is highly recommended that during the test, you disconnect any other devices from your network and refrain from using any other program that requires internet connection on the PC you will be doing the test, this is recommended for better accuracy.
  1. Select a server (dots on the map) close to your city and Click “Begin Test”
    bandwidth1
  2. After the test has been concluded, you will see the results like the following pictures:
    bandwidth2
What can be causing bandwidth problems:
What can be done to resolve bandwidth issues:
  1. Contact your ISP, they have several tools that can detect if you have a bad connection from their network to your house. They can also run diagnosis on your modem to detect any immediate failure on it. They are also aware if there are outages on your area or temporary network maintenance.
  2. Consider replacing your Ethernet cables, from the modem to your PC. Even If the cables looks in a OK condition, the inside of the it might be faulty.
  3. Run a scan for virus or malware with your security software. There are types of malware that use your Bandwidth for malicious activities.
  4. During your shift, refrain from using any activity that might consume a lot of Bandwidth, such as HD video streaming (YouTube, Netflix), online gaming, video conferences (Skype, FaceTime) or peer-to-peer file sharing.
  5. Please note that Wi-Fi is an unauthorized connection type when using WorkBooth, you should disable your Wi-Fi adapter before you begin your shift. Also be aware that if you have a wireless network at your house with no security key set up or unsecure (WEP, weak passcode), your network might be compromised and unauthorized users might be using your Bandwidth for illegal activities. Please consider switching your wireless security protocol to WPA2 with a strong passcode.
  6. If your computer does not have the correct Ethernet network drivers installed, you might experience issues when connecting to the Internet, please contact your PC manufacturer if you believe the correct drivers are not installed, so the proper drivers can be installed.
The CPU need to be strong enough to support the required tasks for your work, reason why The minimum required value is:

Total Processor Speed: 2.4 GHz (Number of cores X CPU Speed)

CPU speed can be found at System Information:

Possible problems with the CPU:
  1. CPU Hardware problem
    • Electrical Power Surge Problems.
    • Overheating Problems.
    • Motherboard related problems.
  2. CPU software problem
    • If your computer begins crashing.
    • Booting up problem " The Power On Self-Test (POST) " on your screen as soon as you turn on the computer.
    • Sluggish loading.
    • If you suddenly have a problem after installing new software.
    • Perform a virus scan.
    • Damaged or missing DLL files.
    • Blue Screen with an error suddenly appears on your screen.
In case you find your processor is not good enough we recommend to review our section When to replace your computer.

In order to be able to plugin your headset and other devices, The minimum required value is:

Total USB Ports: minimum of 2 free ports

In case you need to review your USB ports please open the Device Manager:

Type Device Manager in the start menu. Click on it.

usb1

Once you have the Device Manager Open you might get 4 different error messages:
  1. Yellow exclamation mark or Other Devices category.
    usb2
    This indicates that the hardware is conflicting other device or its drivers are not installed properly. You can remove them by selecting them and pressing the delete button in the keyboard, and restart the computer
    At restart Windows will try to install the Driver, if the error remains the same you need to download the latest driver or use the disc that came with the hardware.
  2. Red X in the device.
    usb3
    If you want this device enabled, double-click the device with a red x. At the bottom of the General tab, click the Device usage drop down box where it says "Do not use this device (disabled)" and select "Use this device (enabled)".
    If after rebooting the computer, the Device Manager remains the same you need to download the latest driver or use the disc that came with the hardware.
  3. Down arrow
    usb4
    if you see a small down arrow next to the device as shown in the picture, this is an indication that the device has been disabled. Right Click and from the menu select enable and restart.
  4. Missing hardware or Unknown device.
    usb5
    This is an indication that the device is not being detected. Try turning off the computer, disconnecting and reconnecting the hardware device, and turning the computer back on. If Windows still does not detect the device, either that device is not compatible with your version of Windows, or it is bad.
  1. Right-click at the desktop, then go to Display Settings.
    screenres1
  2. The following window will open. Scroll down and click on Advanced Display Settings.
    screenres2
  3. From the available options in the drop-down menu, select minimum 1024 X 768 resolution, best if select recommended and click Apply.
    screenres3
  4. Confirm your Screen Resolution changes by clicking on Keep Changes (If you don´t click it within 15 seconds, it will revert to previous display settings).
    screenres4
Stick to your old computer, update it or upgrade to a new system is a personal decision, but more informed you are about the matter will make easier to decide which way to go.

If your computer is freezing or running slowly, it may be having difficulty performing its functions, and this impact your productivity.

Computer need minimum specifications to run specific software and work systems. Sometimes you can find your computer is meeting the minimum specifications to run a system, however having the bare minimum may cause a bit of lag, as well.

Computers have also seen a significant drop price over the past years, the PC has reduced its price for many reasons, but there are 2 main reasons:

Supply and demand since over the years the amount of users as being dramatically increased and the parts have become less and less expensive.

New technology has made easier to produce the parts at a lower cost; Old production technology is more expensive thus producing outdated parts is expensive. This is why Buying a new part with greater specifications is cheaper than replacing an old part.

Besides the costs of the parts if you add the cost of professional services updating and old computer that will remain outdated is more expensive and still will be unable to perform as well as a new system.

Gathering Information
Method 2 View basic information about your computer

  1. Right-clicking on the start button, select Control Panel.
    cpu1
  2. Open System.
    cpu2
  3. Here you can see some specifications of your computer including CPU speed in GHz.
    cpu3
Method 2 Detailed System Information

Windows 7:
  1. Click on Start and in the white search box above the Start button, type in: msinfo32
  2. Hit Enter
  3. The System Information window will then open

Windows 8.1:
  1. Go to "Control Panel" (Press Windows Key + Q and type control …)
  2. In Control Panel, Scroll down and click "Performance Information and Tools"
  3. On the left, Click on the bottom item "Advance Tools"
  4. The 6th item should be "View Advanced System Details in System Information"
  5. The System Information Window will then open

Tip: You can also access the Run command by pressing the Windows logo key Picture of the Windows logo key + R. And type msinfo32, within all versions of Windows to view System Information.
run
The initial screen that pops up will show you a detailed list of information about your system
sysinfo
In an effort to better understand the components of your system, please complete the steps below in order to gather a System Information report and have it sent back to us.
  1. Click on this link: http://www.belarc.com/free_download.html
  2. Click on "Click Here to Download your free copy of Belarc Advisor"
  3. Save it to your Desktop
  4. When the download is done, double-click "advisor.exe" from your desktop to install the Belarc Advisor
  5. Agree to the terms and then continue through the installation.
  6. When asked to check for "new Advisor security definitions", select "No"
  7. When the report opens up in your browser, click on File > Save As and save it to your desktop and rename it to your FirstnameLastname (Ex: johnsmith.html)

Glossary
In computer networks, bandwidth is used as a synonym for data transfer rate, the amount of data that can be carried from one point to another in a given time period (usually a second). Networks typically have speeds measured in the millions of bits per second (megabits per second, or Mbps) or billions of bits per second (gigabits per second, or Gbps).

See Wikipedia for more information.
CPU stands for "central processing unit" is the electronic circuitry within a computer that carries out the instructions of a computer program by performing the basic arithmetic, logical, control and input/output (I/O) operations specified by the instructions.

See Wikipedia for more information.
Internet Service Provider or ISP is a company that provides access to the internet or other related services such as Web Site building. (ex. Comcast Internet, Verizon FiOS, AT&T DSL)

See Wikipedia for more information.
Malware is short for malicious software. It is a very general term for unwanted, intrusive, disruptive software.
Malware includes keyloggers, trojan horses, spyware, adware and other malicious software.

See Wikipedia for more information.
Latency is the time interval between the request and response in a network.
Latency limits total Bandwidth in reliable two-way communication systems.

See Wikipedia for more information.
Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination.
When caused by network problems, lost or dropped packets can result in highly noticeable performance issues or jitter with VoIP and videoconferencing, and will affect all other network software to a degree.

See Wikipedia for more information.
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